FAQ

Scented melts are a wonderful alternative to using scented candles, they are small shapes/blocks of scented wax which melt in a burner releasing a wonderful fragrance wherever you choose to use them. You will usually find that the aroma from wax melts is stronger than a scented candle. 

There are 2 types of wax burners, traditional tea light (small candle) burners, with which a lit unscented tea light is placed under the bowl to melt the wax, or electric burners, which plug into an electrical socket allowing heat to melt the wax. 

Simply pop one 15g Castlewick melt into the top (bowl,dish) of a melt burner and let the wonderful scents fill your home. (see safety instructions below these FAQs)

This all depends on personal preference. Tea light burners have an open flame beneath the bowl, whilst electric burners have the heat from an element/bulb. Many take into consideration the costs of tea lights vs electricity usage. Also in consideration is that traditional types will have a stronger scent throw than an electric burner, but the scent given from the electric type will last slightly longer as the fragrance is burning at a lower temperature.  

Unlike scented candles, the wax in a burner will not disappear, the scent will simply burn away, once the smell has faded or disappeared you can do the following:

If the wax is still warm (liquid), it can be soaked up with kitchen roll or cotton wool balls and then throw away  

If the wax is cold and solid a lit tea light can be placed underneath or the electric burner can be switched on for a minute or so. The wax should begin to melt slightly from the bottom, releasing it from the dish so the solid block can be removed and thrown away. 

After extensive testing and feedback from customers each 15g cube should last anywhere between 16 - 48 hours , this all depends on what type of burner is being used, please also bear in mind that each scent will have a naturally different strength of smell with some scents being more delicate than others. However i do pride myself in only using the best ingredients/fragrances I can find. 

Scent throw is a term used to describe how strong the fragrance is and how quickly the scent travels. A good wax melt will fill the room with strong fragrance within 10 minutes of melting.

Unlike candles, wax melts do not come into contact with a naked flame so do not evaporate. Simply burn the same piece of wax until you no longer can smell the scent and dispose of the residual wax.

I aim to post your order within 3 working days of the purchase, however during busier periods this may be longer. I use a royal mail or Evri tracked service, and you will receive a tracking code via email once your order has been collected. If you need any help tracking your order please don't hesitate to contact me: louisa@candlewick.co.uk.

Yes, I sell wholesale wax melts. If you would like more information please email louisa@candlewick.co.uk.

My wax melts are safe to use around children and pets as long as they are kept out of reach. Never leave a wax burner or candle unattended and always follow all the safety information included with your wax melts and tealights. 

My wax melts are non-toxic and provide a strong, but not overpowering scent, so it is very unlikely that they would cause a headache. Always use my melts in well ventilated areas, and if you find the scent too overpowering then simply blow out the tealight and use the remaining scented wax melt at a later date! 

• Always use a burner designed for wax melts. 

• Check the burner before each use for hairline cracks or chips.  Never use a cracked/chipped burner as this can be a fire hazard. 

• Always use a regular sized unscented tea light in a traditional type burner. 

• Our products are used at your own risk. Please ensure you follow all the safety advice when using our products. We do not accept responsibility for any damage caused as a result of the misuse of products. 

• Always keep out of reach of children and pets. 

• Never leave a lit tea light unattended. 

• Keep away from draughts. 

• Place your burner on a flat, stationary, heatproof surface away from fire hazards. 

• Remove all packaging before placing wax in your burner. 

• Never move a burner once the wax is hot, wait until the wax has cooled & hardened before moving 

• Do not overfill the burner dish/bowl. 

In accordance with the European Regulation (EC) No 1272/2008 on Classification, Labelling and Packaging (CLP) (2009), information on the chemical composition and associated hazards of each fragrance is displayed on my products.​

Castlewick home fragrance products are used at your own risk. Please ensure you follow all the safety advice above when using my products. Castlewick Home Fragrance does not accept responsibility for any damage caused as a result of the misuse of my products.